Effective date: September 15, 2026
1. Professional services
Our professional services are often started after purchase or after written confirmation of scope. Because work may involve reserved production time, research, drafting, design, or project coordination, payments for work that has started are generally non-refundable.
If you need to cancel before work begins, contact us as soon as possible at office@signbridgeco.com. We will review the order and may issue a full or partial refund at our reasonable discretion, taking into account work performed, committed resources, and third-party costs.
2. Installation Map subscription
Installation Map is a digital subscription. You may cancel future renewals through the available billing controls or by contacting us before the next renewal date. Cancellation stops future renewals but normally does not create a refund for the current billing period, and access may continue until the end of that period.
Because access to a digital product may be provided immediately, subscription payments are generally non-refundable after access begins, except where required by law or where we determine that a billing error or material service issue occurred.
3. Billing errors and duplicate charges
If you believe you were charged incorrectly, charged more than once, charged after cancellation, or cannot access a product you purchased, contact us at office@signbridgeco.com with your name, order details, and a description of the issue. We will investigate and work with Paddle where necessary.
4. Service issues and revisions
If a delivered service materially fails to match the agreed written scope, notify us promptly so we can review the issue and, where appropriate, correct the deliverable or provide another reasonable remedy. Minor preferences, changes in scope, customer delays, or information supplied incorrectly are not automatically grounds for a refund.
5. Paddle transactions
Payments are processed through Paddle. Paddle may provide transaction records, payment support, and applicable consumer rights in accordance with its policies and the law. Where a refund is approved, it may be returned through the original payment method and may take additional time to appear.
6. Contact
To request a cancellation, refund review, or billing investigation, email office@signbridgeco.com. Please include the email used at checkout and your Paddle order or transaction reference if available.