Effective date: September 15, 2026
1. Information we collect
We may collect information you provide directly, including your name, company name, email address, phone number, project details, files or descriptions you send to us, and communications with our team.
When you purchase through Paddle, payment and transaction information is handled by Paddle. We may receive order, subscription, customer, and payment-status information needed to provide support and administer your purchase, but we do not store your full payment card number.
We may also receive basic technical information such as browser type, device information, approximate location, referring pages, and website activity through hosting logs, analytics, cookies, or similar technologies.
2. How we use information
- To respond to inquiries, quotes, and project requests.
- To provide, maintain, and improve our services and digital products.
- To process orders, subscriptions, billing support, and account access.
- To communicate about projects, service updates, security, and support.
- To protect the website, prevent misuse, and comply with legal obligations.
- To understand website performance and improve content and user experience.
3. Service providers
We may use trusted service providers for hosting, analytics, email, forms, file transfer, payment processing, customer support, and other business operations. These providers may process information only as needed to provide their services and under their own applicable terms and privacy policies.
Paddle processes payment information under its own privacy documentation. You should review Paddle’s policies before completing a purchase.
4. Cookies and analytics
Our website may use cookies or similar technologies for essential functionality, analytics, security, and remembering preferences. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.
5. Sharing and disclosure
We do not sell your personal information. We may disclose information to service providers, professional advisers, authorities where legally required, or a successor in connection with a business transfer. We may also disclose information when reasonably necessary to protect our rights, customers, website, or users.
6. Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including project records, accounting, legal, and support requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, or a copy of personal information, or to object to certain processing. To make a request, email office@signbridgeco.com. We may need to verify your identity before responding.
8. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
9. External links
Our website may link to third-party websites, including payment and service platforms. We are not responsible for the privacy practices or content of those third parties.
10. Updates and contact
We may update this Privacy Policy by posting a revised version on this page. Questions or privacy requests may be sent to office@signbridgeco.com.